About Term Life and Personal Accident Insurance
If your spouse is insured under the CPA Select Insurance Plans on the anniversary date you are Age 85, your spouse's coverage will remain in force until your spouse turns Age 85, as long as you remain a member, and subject to the provisions of the group policy.
If your spouse is insured under the CPA Select Insurance Plans on the date of your death, your spouse's coverage and any child's coverage in force on that date will automatically be continued, subject to the provisions of the group policy.
About my Future Insurability Option
If you would like to exercise your existing Future Insurability Option (FIO), please call Customer Service toll-free at 1 866 219.4245 from 8 a.m. to 8 p.m. ET, Monday to Friday, or e-mail email@example.com. Please do not include any credit card account numbers in your email message to us.
When you apply for an FIO for Member or Spouse Term Life (before Age 51) — you and your spouse can exercise your FIO up to five (5) times through to Age 55: on every second policy anniversary (June 1) following purchase, or within 31 days of the following life events:
Legal marriage or 2 years in a common-law relationship (member only).
The birth or adoption of a child.
Choose either the $25,000 or $50,000 option, so you can increase your coverage by up to $125,000 (5 X $25,000) or $250,000 (5 X $50,000), respectively (subject to the Term Life maximum of $2 million per person).
When you apply for an FIO for Income Protection (before Age 51) – you can purchase up to 25% of your coverage amount (both applied for and already in force) or $2,000, whichever is less. Beginning on your second policy anniversary date, up to Age 55 while your coverage is in force. The additional Income Protection amount must be supported by your Earned Income.
Note: You total monthly Income Protection amount, including the additional FIO amount, cannot exceed $15,000.
About Income Protection & Office Overhead Expense Insurance
Members who are covered under employee group disability plans can fully supplement their disability coverage with CPA Select Income Protection Insurance. CPA Select gives you two options when you currently have group disability insurance:
- Top Up – The “Top Up” option allows you to purchase coverage equal to the difference between the benefit provided by your employer group plan and the additional amounts available to you through CPA Select Income Protection Insurance.
- Offset – The “Offset” option allows you to purchase the maximum CPA Select Income Protection Insurance coverage possible based on your earnings, regardless of your current employer’s coverage. If you suffer a covered disability while insured by both plans, your CPA Select coverage will be reduced by the amount of your group benefit. However, if you’re no longer covered by the group plan at the time of disability, you’ll receive full coverage from the CPA Select Income Protection Insurance Plan.
Many disability plans cease paying benefits once you are considered able to pursue any type of gainful employment – whether it is professional or menial. These programs are black and white – if you can work at anything, benefits are not paid. However, understanding your unique training and talents, the CPA Select Insurance Plans will provide full benefits, provided you are not otherwise gainfully employed, if a Total Disability prevents you from performing the essential duties of your regular occupation – not just any occupation – and you suffer a loss of income. You can enhance your coverage by purchasing the Own Occupation Option when you purchase Income Protection or Office Overhead Expense Insurance. With this option, you can continue to receive Total Disability benefits even if you become gainfully employed in an occupation other than your own.
Your Member Income Protection coverage contains a Partial Disability benefit provision. This special provision will provide partial benefits if an illness or injury causes you to lose 20% or more of your Earned Income.
No. Severance pay is not considered a part of your Earned Income because it is not income earned from your regular employment, but rather from the termination of your employment. Monthly Disability Benefits are not offset by any severance payment.
For Member Income Protection Disability Insurance and Member Office Overhead Expense Insurance, premiums are waived while benefits are being paid. For all other plans, if an insured member becomes totally and permanently disabled before Age 65, all premiums falling due after three months of continuous disability will be waived while the disability continues. There is no extra charge for this benefit.
Your Member Income Protection Plan includes a Cost-of-Living Adjustment. This important feature will automatically increase your benefits by up to 8% annually (based on annual escalation factors under the Canada Pension Plan). Increases are effective each January 1st, provided you received Total Disability benefits for the preceding six months.
It depends on who pays the premiums. If your employer currently pays for your group disability insurance plan, any benefits actually paid to you during a disability leave will be taxable as income (under current tax rules). By paying for you own CPA Select Income Protection Insurance coverage, any benefits you receive will be tax-free income. Your benefits are tax exempt as long as you pay the associated premiums, personally, from your after-tax income. That’s an important feature at a time when you could find yourself facing additional disability-related expenses.
While many basic disability plans cap overall benefit payments at lower levels, your Member Income Protection Plan was designed with well-compensated accounting professionals in mind, and offers you coverage of up to $15,000 per month, tax-free.
About Critical Illness Insurance
About Health & Dental Insurance
First, check to see if your provider has already submitted your claim. Often, you don't have to submit a claim because many hospitals, pharmacies and dentists can submit your claim directly to us. There's no online form or paperwork for you.
Additional information about submitting claims can be found in the Information Handbook you will receive once you are approved for coverage.
If your provider hasn't already submitted your claim, you can submit your claim online:
- Within 12 months of the date you were charged
- Specify the currency if your claim is for services outside Canada
- Hold on to original receipts and applicable supporting documentation for 12 months in case a claims review is required
Submit your claim online:
- Within 12 months of the date you were charged
- Hold on to original receipts and applicable supporting documentation for 12 months in case a claims review is required
If your plan includes a travel benefit and you're in Canada or the United States, call our Assistance Centre at 1–800–805–1008. Outside of Canada or the United States, call collect at 1–519–251–7298. Be sure to bring with you your Manulife World Assistance Card, which contains the telephone numbers of the appropriate Emergency Assistance Centres.
You may also download the Manulife TravelAid® app which offers instant access to medical facilities and international emergency (911) numbers. You can also submit travel claims online for faster and easier service.
Features of the TravelAid® app include:
- access to international emergency numbers by GPS location
- medical facilities by GPS location
- current travel advisories
- contact information for 24/7 assistance using your preferred contact method
- online claims submission
- relevant and timely travel tips
You can download TravelAid from the App Store today.
TravelAid is a trademark of Active Claims Management (2018) Inc. and is used by Manulife and its affiliates under license.
App Store is a trademark of Apple Inc.
Applying for Coverage
Manulife wants you to know that you can apply for coverage in complete confidence, because our first concern is to make sure you are satisfied with your purchase. That is why there is the 30-Day Money-Back Guarantee. Once you have received your Certificate for your coverage under the CPA Select Insurance Plans, read it carefully. If you are not completely satisfied, contact Manulife within 30 days of receipt to have your coverage cancelled and your premiums refunded in full.
The cost of coverage will be the same whether you purchase member and spouse coverage, or each of you purchases Member coverage. However, eligible spouses who are covered as members also enjoy Waiver of Premium if disabled.
All applicants must complete a short statement of health and other particulars of insurability. If Manulife requires the medical examination of any applicant, it will be at Manulife's expense. The applicant will be notified directly in this case.
There are no medical requirements for any additional coverage purchased when you exercise your Future Insurability Option or when you apply for Personal Accident Coverage or for the first unit of Child Life & Accident coverage. (Additional units of Child Life & Accident coverage will require a statement of health.)
As a member, you are entitled to non-smoker rates for Term Life Insurance or Critical Illness Insurance if, as of the date your application is received by Manulife, you have not used tobacco or tobacco cessation products in the past 12 months.
Your coverage will begin on the date the properly completed application and the first premium are received by Manulife, subject to the approval of Manulife's underwriters. If you are approved, you will receive a certificate specifying the coverage provided and outlining the main policy provisions. If you are not insurable, a full refund of the premiums will be made.
As noted above, once you receive your Certificate of Insurance, examine it carefully. If you are not completely satisfied, simply return your Certificate of Insurance to Manulife within 30 days and request that your coverage be cancelled. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate — no questions asked!
Once You Are Covered
Yes, once approved you must continue to be a member of one of the following participating bodies:
Chartered Professional Accountants of New Brunswick
Chartered Professional Accountants of Newfoundland and Labrador
Chartered Professional Accountants of Nova Scotia
Chartered Professional Accountants of Ontario
Chartered Professional Accountants of Prince Edward Island
- Chartered Professional Accountants of Bermuda
Eligibility for this coverage is a benefit of your continued membership of a participating body. This coverage may be continued no matter where you choose to work, providing you maintain your membership and pay your premiums when they are due. However, if you are claiming disability benefits and are in a country where proof of disability cannot be obtained, you may be requested to return to Canada, the U.S. or Bermuda.
If your former spouse was insured under the CPA Select Insurance Plans prior to the date of your separation or divorce, you may continue to cover that person as your spouse, subject to the provision of the group policy that only one person at a time may be covered as your spouse.
Insured members who have stopped using any form of tobacco or tobacco cessation products for at least 12 consecutive months may apply to switch to non-smoker rates at the premium due date. Applications for change are accepted based on smoking status and health, you can find this application in the Resource Centre. If an application for non-smoker rates is denied, coverage will continue to be provided at the smoker rate.
To cancel your coverage, return your Certificate of Insurance to us within 30 days of first receiving it, along with your written and signed cancellation request. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate. If you choose to cancel your coverage at a later date, mail us a written notification bearing your signature. Your coverage will end beginning with the payment due date following the date on which we receive your cancellation request. Please take note that if you later choose to rejoin the plan, you must once again complete an application and meet the medical qualifications required of any new applicant. If you are unsure about cancelling your coverage, please contact Manulife for assistance.
- Termination age is 85 on the new plan and 75 on the old plan, therefore, coverage ends at this time.
- However, if you’re interested in extended coverage, there is a conversion privilege. This privilege allows you to convert part or all of your policy to permanent insurance without underwriting.
- For more information, please contact Manulife at 1 866 219.4245.
Premiums increase with age, as shown on the product rate tables for all insurance except Personal Accident Insurance and Child Life and Accident Insurance. “Age,” for the calculation of premiums and benefits, means attained age at the beginning of the Policy Year (June 1).
If your payment method of choice is either by credit card or Pre-Authorized Debit (PAD), and the credit card or account number shown on your Premium Notice is correct, you don't need to do anything. We will charge your premium payment to your account in the month in which your premium is due, and apply it to your coverage.
If your payment method is by cheque, send a cheque for the full amount to us by the Anniversary Date (June 1).
Premiums are payable once a year on June 1 by cheque, Visa, MasterCard or American Express; or once a month by Pre-Authorized Debit (PAD), Visa, MasterCard or American Express. No matter which payment method you choose, you will receive an annual renewal notice. If your payment method is credit card or PAD, your notice will automatically reflect that choice so you can continue using the same method, without having to provide information again. If you wish to switch to another payment method, simply let Manulife know before the due date.
To change your payment method to Pre-Authorized Debit (PAD) you can do this online by visiting Manage My Profile – and completing the form, or if you prefer, by simply filling out the form on the back of your Premium Notice and mailing it back to Manulife.
To change your payment method to credit card, or to change your credit card number on file, please call Manulife toll-free at 1 866 219.4245 between 8am and 8pm, ET, Monday through Friday. A representative will be able to help you.
You can easily update your address, phone number or email address by visiting Manage My Profile. You can update this information online or downloadable the applicable forms to complete offline and mail in.
Unless the beneficiary designation is irrevocable, you may change your beneficiary at any time by providing written notification to Manulife using the downloadable forms available in the Resource Centre. Irrevocable beneficiary designations can only be changed with the consent of the named beneficiary.
Note: In the province of Quebec, the designation of a spouse as beneficiary is considered irrevocable unless it has been specifically indicated as revocable.
To apply for increased coverage, simply complete another application for any additional amount you may be eligible for, then send it to Manulife. For your convenience, you can apply online directly from this website. If you prefer, you can download a printer-ready application which you can find in the Resource Centre.
You can also contact one of Manulife's experienced Customer Service Representatives to receive an application form through the mail.
To increase your coverage under the Future Insurability Option, contact Manulife's Customer Service toll-free at 1 866 219.4245 from Monday to Friday 8 a.m. to 8 p.m. ET, or email firstname.lastname@example.org. Please do not include any credit card account numbers in your email message to us.
You can request a printed brochure and application by contacting Manulife at 1 866 219.4245 Monday through Friday, from 8 a.m. to 8 p.m. ET. Or e-mail email@example.com any time. You can also download brochures or a printer-ready application from the Forms and Brochures section of the Resource Centre.
You can contact Manulife’s customer service representatives by calling toll-free 1 866 219.4245 (Monday to Friday, 8 a.m. to 8 p.m. ET), by sending through your questions using the online contact form – or by e-mail at firstname.lastname@example.org.
Note: Please do not include any credit card account numbers in your email messages to us.
Answers to your 2022 Premium Notice Questions
The potential for refunds is certainly a valuable benefit for eligible members, but it is not guaranteed in any year.
The CPA Select Insurance Plans are a group insurance arrangement. Premium rates are set based on accepted insurance practices, actuarial standards, and expected claims experience.
Plan members may receive a premium refund when annual financial results for the Plans are better than expected and some of the funds from the premiums are not needed to maintain a sound financial position (based on actual Plan experience).
For the 2020-2021 plan year, we were not able to issue premium credits. Compared to prior years, there were significantly more claims and that has impacted overall financial results.
CPA Ontario, with the help of Manulife and independent actuarial consultants, will continue to monitor the Plan experience and trends annually to ensure the CPA Select Insurance Plans remain competitive and financially sound.
There is no guarantee of a refund in any year. The availability and amount of any refund will be reviewed each year and declared with the annual billing cycle in May.
CPA Ontario, with the help of Manulife and independent actuarial consultants, will continue to monitor the Plan experience and trends annually — to ensure the CPA Select Insurance Plans remain competitive and financially sound.
For assistance with further questions, please call toll-free at 1 866 219.4245 between 8am and 8pm, ET, Monday through Friday.
For assistance with changing your credit card on file, please call Manulife toll-free at 1 866 219.4245 between 8am and 8pm, ET, Monday through Friday. A representative will be able to help you.
If your credit card is expiring, no action is required by you, the system will now automatically update the expiry date on file.