Applying for Coverage

Manulife wants you to know that you can apply for coverage in complete confidence, because our first concern is to make sure you are satisfied with your purchase. That is why there is the 30-Day Money-Back Guarantee. Once you have received your Certificate for your coverage under the CPA Select Insurance Plans, read it carefully. If you are not completely satisfied, contact Manulife within 30 days of receipt to have your coverage cancelled and your premiums refunded in full.

 

The cost of coverage will be the same whether you purchase member and spouse coverage, or each of you purchases Member coverage. However, eligible spouses who are covered as members also enjoy Waiver of Premium if disabled.

 

All applicants must complete a short statement of health and other particulars of insurability. If Manulife requires the medical examination of any applicant, it will be at Manulife's expense. The applicant will be notified directly in this case.

There are no medical requirements for any additional coverage purchased when you exercise your Future Insurability Option or when you apply for Personal Accident Coverage or for the first unit of Child Life & Accident coverage. (Additional units of Child Life & Accident coverage will require a statement of health.)



As a member, you are entitled to non-smoker rates for Term Life Insurance or Critical Illness Insurance if, as of the date your application is received by Manulife, you have not used tobacco or tobacco cessation products in the past 12 months.

 

Your coverage will begin on the date the properly completed application and the first premium are received by Manulife, subject to the approval of Manulife's underwriters. If you are approved, you will receive a certificate specifying the coverage provided and outlining the main policy provisions. If you are not insurable, a full refund of the premiums will be made.

 

As noted above, once you receive your Certificate of Insurance, examine it carefully. If you are not completely satisfied, simply return your Certificate of Insurance to Manulife within 30 days and request that your coverage be cancelled. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate —  no questions asked!

 

If you and/or your spouse apply for $250,000 or more of new or additional Term Life coverage — and you enjoy exceptionally good health — you may qualify for Preferred Rates of up to 27% less than the regular rates. You don’t have to apply for these Preferred Rates; Manulife’s underwriters will assess your application automatically and notify you if you qualify.

Once You Are Covered

Yes, once approved you must continue to be a member of one of the following participating bodies:  

  • Chartered Professional Accountants of New Brunswick

  • Chartered Professional Accountants of Newfoundland and Labrador

  • Chartered Professional Accountants of Nova Scotia

  • Chartered Professional Accountants of Ontario

  • Chartered Professional Accountants of Prince Edward Island

  • Chartered Professional Accountants of Bermuda

 

Eligibility for this coverage is a benefit of your continued membership of a participating body. This coverage may be continued no matter where you choose to work, providing you maintain your membership and pay your premiums when they are due. However, if you are claiming disability benefits and are in a country where proof of disability cannot be obtained, you may be requested to return to Canada, the U.S. or Bermuda.

 

If your former spouse was insured under the CPA Select Insurance Plans prior to the date of your separation or divorce, you may continue to cover that person as your spouse, subject to the provision of the group policy that only one person at a time may be covered as your spouse.

 

Insured members who have stopped using any form of tobacco or tobacco cessation products for at least 12 consecutive months may apply to switch to non-smoker rates at the premium due date. Applications for change are accepted based on smoking status and health, you can find this application in the Resource Centre. If an application for non-smoker rates is denied, coverage will continue to be provided at the smoker rate.

 

To cancel your coverage, return your Certificate of Insurance to us within 30 days of first receiving it, along with your written and signed cancellation request. Your premiums will be refunded in full for any new coverage that you cancel within 30 days of receiving your Certificate. If you choose to cancel your coverage at a later date, mail us a written notification bearing your signature. Your coverage will end beginning with the payment due date following the date on which we receive your cancellation request. Please take note that if you later choose to rejoin the plan, you must once again complete an application and meet the medical qualifications required of any new applicant. If you are unsure about cancelling your coverage, please contact Manulife for assistance.

Your Premiums

Premiums increase with age, as shown on the product rate tables for all insurance except Personal Accident Insurance and Child Life and Accident Insurance. “Age,” for the calculation of premiums and benefits, means attained age at the beginning of the Policy Year (June 1).

 

If your payment method of choice is either by credit card or Pre-Authorized Debit (PAD), and the credit card or account number shown on your Premium Notice is correct, you don't need to do anything. We will charge your premium payment to your account in the month in which your premium is due, and apply it to your coverage.

If your payment method is by cheque, send a cheque for the full amount to us by the Anniversary Date (June 1).

 

Premiums are payable once a year on June 1 by cheque, Visa, MasterCard or American Express; or once a month by Pre-Authorized Debit (PAD), Visa, MasterCard or American Express. No matter which payment method you choose, you will receive an annual renewal notice. If your payment method is credit card or PAD, your notice will automatically reflect that choice so you can continue using the same method, without having to provide information again. If you wish to switch to another payment method, simply let Manulife know before the due date.

 

You can change your payment method online by visiting Manage My Profile - or if you prefer, by simply filling out the form on the back of your Premium Notice and mailing it back to Manulife. We have made it easy for you to pay your premiums by cheque, credit card, or directly from your chequing account by Pre-Authorized Debit (PAD).

 

You can easily update your address, phone number or email address by visiting Manage My Profile. You can update this information online or downloadable the applicable forms to complete offline and mail in.

 

Unless the beneficiary designation is irrevocable, you may change your beneficiary at any time by providing written notification to Manulife using the downloadable forms available in the Resource Centre. Irrevocable beneficiary designations can only be changed with the consent of the named beneficiary.

Note: In the province of Quebec, the designation of a spouse as beneficiary is considered irrevocable unless it has been specifically indicated as revocable.

 

To apply for increased coverage, simply complete another application for any additional amount you may be eligible for, then send it to Manulife. For your convenience, you can apply online directly from this website. If you prefer, you can download a printer-ready application which you can find in the Resource Centre.

You can also contact one of Manulife's experienced Customer Service Representatives to receive an application form through the mail.

To increase your coverage under the Future Insurability Option, contact Manulife's Customer Service toll-free at 1 866 219.4245 from Monday to Friday 8 a.m. to 8 p.m.  ET, or email am_service@manulife.com. Please do not include any credit card account numbers in your email message to us.

You can request a printed brochure and application by contacting Manulife at 1 866 219.4245 Monday through Friday, from 8 a.m. to 8 p.m. ET. Or e-mail am_service@manulife.com any time. You can also download brochures or a printer-ready application from the Forms and Brochures section of the Resource Centre.

 

You can contact Manulife’s customer service representatives by calling toll-free 1 866 219.4245 (Monday to Friday, 8 a.m. to 8 p.m. ET), by sending through your questions using the online contact form – or by e-mail at am_service@manulife.com

Note: Please do not include any credit card account numbers in your email messages to us.

About Term Life and Personal Accident Insurance

Yes, Member Term Life Insurance can be used to ensure that the face value of the insurance will be available for such use upon the death of the insured, provided the designated beneficiary of the insurance is the surviving party in the buy-sell agreement.

 

If your spouse is insured under the CPA Select Insurance Plans on the anniversary date you are Age 85, your spouse's coverage will remain in force until your spouse turns Age 85, as long as you remain a member, and subject to the provisions of the group policy.

 

If your spouse is insured under the CPA Select Insurance Plans on the date of your death, your spouse's coverage and any child's coverage in force on that date will automatically be continued, subject to the provisions of the group policy.

 

If you cancel your Term Life Insurance, you may within 31 days apply to convert your insurance to selected individual plans without an additional medical examination or extra health questions to answer. You simply pay the rates for the individual plan that apply to your age at the time of conversion. For more information, please call a Manulife representative toll-free at 1 866 219.4245 or contact us online.

About my Future Insurability Option

If you would like to exercise your existing Future Insurability Option (FIO), please call Customer Service toll-free at 1 866 219.4245 from 8 a.m. to 8 p.m. ET, Monday to Friday, or e-mail am_service@manulife.com. Please do not include any credit card account numbers in your email message to us.

 

When you apply for an FIO for Member or Spouse Term Life (before Age 51) — you and your spouse can exercise your FIO up to five (5) times through to Age 55: on every second policy anniversary (June 1) following purchase, or within 31 days of the following life events:

  1. Legal marriage or 2 years in a common-law relationship (member only).

  2. The birth or adoption of a child.

Choose either the $25,000 or $50,000 option, so you can increase your coverage by up to $125,000 (5 X $25,000) or $250,000 (5 X $50,000), respectively (subject to the Term Life maximum of $2 million per person).

When you apply for an FIO for Income Protection (before Age 51) – you can purchase up to 25% of your coverage amount (both applied for and already in force) or $2,000, whichever is less. Beginning on your second policy anniversary date, up to Age 55 while your coverage is in force. The additional Income Protection amount must be supported by your Earned Income.

Note: You total monthly Income Protection amount, including the additional FIO amount, cannot exceed $15,000.

About Income Protection & Office Overhead Expense Insurance

Members who are covered under employee group disability plans can fully supplement their disability coverage with CPA Select Income Protection Insurance. CPA Select gives you two options when you currently have group disability insurance: 

  • Top Up – The “Top Up” option allows you to purchase coverage equal to the difference between the benefit  provided by your employer group plan and the additional amounts available to you through CPA Select Income Protection Insurance.
  •  Offset – The “Offset” option allows you to purchase the maximum CPA Select Income Protection Insurance  coverage possible based on your earnings, regardless of your current employer’s coverage. If you suffer a  covered disability while insured by both plans, your CPA Select coverage will be reduced by the amount of  your group benefit. However, if you’re no longer covered by the group plan at the time of disability, you’ll  receive full coverage from the CPA Select Income Protection Insurance Plan. 

 

Many disability plans cease paying benefits once you are considered able to pursue any type of gainful employment – whether it is professional or menial. These programs are black and white – if you can work at anything, benefits are not paid. However, understanding your unique training and talents, the CPA Select Insurance Plans will provide full benefits, provided you are not otherwise gainfully employed, if a Total Disability prevents you from performing the essential duties of your regular occupation – not just any occupation – and you suffer a loss of income. You can enhance your coverage by purchasing the Own Occupation Option when you purchase Income Protection or Office Overhead Expense Insurance. With this option, you can continue to receive Total Disability benefits even if you become gainfully employed in an occupation other than your own.

 

Your Member Income Protection coverage contains a Partial Disability benefit provision. This special provision will provide partial benefits if an illness or injury causes you to lose 20% or more of your Earned Income.

 

No. Severance pay is not considered a part of your Earned Income because it is not income earned from your regular employment, but rather from the termination of your employment. Monthly Disability Benefits are not offset by any severance payment.

 

For Member Income Protection Disability Insurance and Member Office Overhead Expense Insurance, premiums are waived while benefits are being paid. For all other plans, if an insured member becomes totally and permanently disabled before Age 65, all premiums falling due after three months of continuous disability will be waived while the disability continues. There is no extra charge for this benefit.

 

Your Member Income Protection Plan includes a Cost-of-Living Adjustment. This important feature will automatically increase your benefits by up to 8% annually (based on annual escalation factors under the Canada Pension Plan). Increases are effective each January 1st, provided you received Total Disability benefits for the preceding six months.

 

It depends on who pays the premiums. If your employer currently pays for your group disability insurance plan, any benefits actually paid to you during a disability leave will be taxable as income (under current tax rules). By paying for you own CPA Select Income Protection Insurance coverage, any benefits you receive will be tax-free income. Your benefits are tax exempt as long as you pay the associated premiums, personally, from your after-tax income. That’s an important feature at a time when you could find yourself facing additional disability-related expenses.

 

While many basic disability plans cap overall benefit payments at lower levels, your Member Income Protection Plan was designed with well-compensated accounting professionals in mind, and offers you coverage of up to $15,000 per month, tax-free.

 

When you apply for Income Protection you can add a Future Insurability Option (FIO) to your coverage. The FIO must be underwritten and purchased when you first apply for your coverage and are under Age 51. FIO gives you the opportunity to increase your monthly benefit amount every two years from the effective date of coverage, allowing you to keep up with salary increases, regardless of your health in future.

About Critical Illness Insurance

Prior to developing Member and Spouse Critical Illness Insurance, we invited a cross-section of your peers to a series of focus groups, where we solicited their opinions on virtually every aspect of Critical Illness coverage. Your fellow members saw little value in including a return of premium feature in the Plan, considering how much it would inflate the cost of the coverage.

About Catastrophic Health Insurance

CPA Select Catastrophic Health Insurance is designed to protect your savings and investments from the unforeseen costs of a serious accident or prolonged illness.

A drastic and unplanned change in your health can be as devastating financially as it is physically. For example, cancer drugs can cost more than $25,000 a year, and six months' services of a Registered Nurse or physiotherapist for injuries sustained in an accident can each total $40,000 or more.

CPA Select Catastrophic Health Insurance offers benefits that begin where your other health coverage ends, so you're not left footing the bill alone.

 

You continue to cover your health care costs as usual, through an existing health plan or out of your pocket. But when your expenses reach a preset level, CPA Select Catastrophic Health Insurance pays benefits to help you cover the remainder of your medical bills without emptying your savings.

This coverage is also a perfect complement to CPA Select Critical Illness Insurance. In the event of a covered critical condition your Catastrophic Health Insurance can help cover the excess medical costs to ensure that your recovery doesn't become a financially disabling event — freeing you to spend your Critical Illness Insurance benefits as you find necessary.

 

CPA Select Catastrophic Health Insurance can pay: 

  • 100% of your prescription drug costs in excess of $4,500 each Plan Anniversary Year;

  • 100% of your costs for home care and private nursing, medical equipment and prosthetic appliances in excess of $7,500 each Plan Anniversary Year; and

  • 100% of your physiotherapy and chiropractic costs in excess of government health plan maximums for up to 12 months.

Note that limitations and exclusions apply.

Once you are covered under the CPA Select Catastrophic Health Insurance Plan, you can remain covered for life regardless of your age or changes in your health.

 

You can apply for coverage for yourself at the Individual rate, or you and your spouse can apply together and pay only the money-saving Couple rates. You can add coverage for your dependent children, while your adult children can apply for their own coverage and add coverage for their own children (your grandchildren).

 

If you have questions or feedback about our coverage, contact us online or telephone us toll-free at 1 866 219.4245 Monday through Friday from 8 a.m. to 8 p.m. ET. Please do not include any credit card account numbers in your email message to us.